Terms & Conditions

Returns & Refunds

The right to withdraw within 14 days for distance trading

The Buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than delivery.

Thus, according to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights , the period of returning a Good or giving up a Service expires within 14 days from:

- the day on which the Buyer takes physical possession of the ordered goods

Before the expiration of the 14-day period you have the obligation to inform us about your decision to return the products.

You can inform us at the e-mail address contact@parfumas.ro

  • The products must be unsealed, unused and undamaged.
  • Article 16
  • - (e) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

Perfumery and cosmetics that have been unsealed can not be returned

  • Samples can not be returned

Parfumas.ro will confirm to the Customer, without delay, on a durable medium, for example by e-mail, the confirmation of receipt of the withdrawal request within a maximum of 2 working days.

  • Return transport fee will be paid by the buyer.
  • Returned products must contain the original labels intact, and all documents with which they were delivered.
  • The products must also be in the same condition in which they were delivered and accompanied by all the accessories, gifts or other materials with which they were delivered.
  • The consumer is responsible for the diminution of the value of the products resulting from their handling.
  • Products whose packaging shows signs of wear, broken seals, torn / peeled foil, scratches, bumps, mechanical shocks are not accepted.

Make sure the returned product is protected during transport by:

  • suitable box
  • air bubbles or other materials that may provide the product with the necessary protection during transport
  • Improperly packaged products that have suffered damage as a result of return are not accepted.

We will pay the full amount received as payment from you without undue delay and in any event no later than 14 days from the date on which products get physical in our possession and meets all requirements above.

The amount is refunded to the bank account,
If the returned goods do not comply with the return policy, we undertake to notify the buyer in writing or by telephone of the irregularities found.
Products that do not meet the return requirements will be returned and the shipping fee will be borne by the original buyer.

If you do not know the perfume in your order, you can request a "Sample"

in the Checkout page in the "Order Comments" so avoiding the unpacking of the perfume ordered

  • When will I get my money back?

When we receive your parcel, we will confirm this via e-mail. This can take up to 5 days. 

 If you return the entire order, we will refund the whole amount. If you return only part of your order, we will refund you for the returned items. 

Parcel return address:

0768457908 | 0721741534 | 0748140852

Str. Metropolitan Iosif Nr.29A, SECTOR 4, 040565 BUCHAREST

For any suggestions and complaints do not hesitate to contact us.


The following rules and regulations contained in this document apply to all visitors and users of the Parfumas.ro (parfumas.ro) website (the "Website").

The Parfumas.ro (parfumas.ro) website is operated by CONFORT N.M. 2003 SRL, registered under the Company Number J40/6724/20.03.1992 and with offices located in Str. Anastasie Panu, nr. 10, bl. B7, sc. 1, etaj 2, ap. 7, sector 3.

By using the Website, you accept and agree to be bound by these rules and regulations, as they may be updated from time to time and posted here without prior notice to you. You must therefore review them periodically.

Content of the Website and copyright information

You agree not to reproduce, distribute, sell, trade, resell or exploit for any commercial purposes the content of the Website.

You agree not to interfere with or disrupt the Website services, the security systems of the Website or of the Website content.

Please make sure that, before placing your order, you have checked the specifications and compatibility of the products by visiting the website of the manufacturer.

The administrators of Parfumas.ro (parfumas.ro) are constantly working on maintaining the accuracy of the information displayed on the Website. However, the Website does not warrant that product descriptions or other content of this Website is accurate, complete, reliable, current, or error-free. Please note that the photographs are provided for informational purposes only and that they can display certain product accessories that may not be included in the standard sales package.

Your account

Using the Website or certain sections of the Website require setting up a user account. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you suspect that the security of your user account has been violated, please inform the Website administrator as soon as possible. Parfumas.ro (parfumas.ro) is not liable for any damage that may occur from the unauthorized use of your user account.

Limitations of liability

The Website and the company that operates the Website will not in any case be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked web sites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present.

Availability of the Website

Parfumas.ro (parfumas.ro) reserves the right to terminate, change, suspend or discontinue, temporarily or permanently, any aspect of the Website, including the availability of any features of the site, at any time and without notice. You agree that Parfumas.ro (parfumas.ro) shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website (or any part thereof).

If you have questions regarding our Terms of Use, please contact us by using the dedicated contact form or at contact@parfumas.ro